Privacy Policy

Last updated: September 16, 2026

Refined Pedicure respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what information we may collect when you visit refinedpedicure.com, contact us, book an appointment, purchase a gift card, or otherwise interact with Refined Pedicure, and how that information may be used and protected.

This policy applies to the Refined Pedicure website and our Ontario studio locations.

1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

your name
email address
telephone number
appointment and booking information
preferred Refined Pedicure location
service selections
messages or questions submitted through our website
gift card or purchase information
information you voluntarily provide when requesting accommodations or discussing an appointment
technical information about your visit to our website

Technical information may include:

IP address
browser type
device type
operating system
referring website
pages visited
approximate geographic region
website interaction and performance information

We aim to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Personal Information

We may use personal information to:

respond to questions and requests
schedule, confirm, manage or change appointments
provide information about Refined Pedicure services
help you select a studio or service
process purchases or gift card transactions
provide customer service
communicate important information about an appointment
maintain and improve our website
understand how visitors use our website
protect our website and systems from misuse or security threats
comply with legal, regulatory or administrative requirements
send marketing communications where we have the appropriate consent or are otherwise permitted by law

We do not use personal information for purposes unrelated to those for which it was collected unless we obtain appropriate consent or are permitted or required to do so by law.

3. Appointment and Booking Information

Refined Pedicure may use third-party booking platforms to manage appointments.

When you follow a booking link from our website, you may be transferred to a third-party platform. That provider may collect information such as your name, contact information, appointment selection and payment information.

Information collected directly by a third-party booking provider is also subject to that provider's privacy policy and terms.

We encourage you to review those policies before submitting personal information.

4. Payment Information

Where online payments or gift card purchases are available, payment information may be processed by a third-party payment processor.

Refined Pedicure does not necessarily receive or store your complete credit card information.

Payment processors handle payment information according to their own privacy and security practices.

5. Information About Health or Personal Circumstances

Refined Pedicure provides professional esthetic pedicure services and does not provide medical diagnosis or treatment.

You may voluntarily provide information about allergies, sensitivities, pregnancy-related comfort needs, accessibility requirements, or other circumstances that may affect your appointment.

Please provide only information that is relevant to your pedicure or appointment.

If information appears to relate to a condition requiring medical assessment or treatment, we may recommend that you contact an appropriate healthcare professional.

Do not use our website, contact forms or email for a medical emergency.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

operate website functionality
remember preferences
improve website performance
understand visitor activity
measure marketing and advertising performance
help protect the website from abuse or security threats

Cookies are small files stored on your device.

Some cookies may be necessary for the website to function properly. Other cookies may be used for analytics, preferences or marketing, depending on the tools enabled on the website.

You can manage cookies through your browser settings. Blocking certain cookies may affect some website functions.

7. Analytics

We may use analytics services to understand how visitors use refinedpedicure.com.

These tools may collect information such as:

pages viewed
time spent on pages
referring websites
device and browser information
general geographic information
interactions with buttons, links or forms

We use this information to improve website usability, content and performance.

8. Marketing Communications

If you choose to receive promotional email or other commercial electronic messages from Refined Pedicure, we may use your contact information to send information about services, studio news, promotions or other relevant updates.

Where required, we will seek appropriate consent before sending commercial electronic messages.

Marketing messages will include a way to unsubscribe where required by law.

You may withdraw your consent to receive marketing communications at any time.

Appointment confirmations, service messages and other transactional communications may still be sent when necessary to provide a service you requested.

We do not sell your personal information.

We may share limited personal information with service providers that help us operate our business, such as:

website hosting providers
appointment and booking platforms
payment processors
email service providers
analytics providers
website security providers
professional advisers
technical support providers

These providers may process information only as necessary to perform their services or according to their own legal obligations and privacy policies.

We may also disclose information when required or permitted by law, including where necessary to protect our legal rights, users, staff, property or systems.

10. Processing Outside Canada

Some technology providers we use may store or process information outside Ontario or outside Canada.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments or law-enforcement authorities in accordance with local law.

We remain responsible for personal information under our control as required by applicable Canadian privacy law.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to:

provide requested services
maintain appropriate business records
resolve disputes or inquiries
meet legal, accounting or regulatory requirements
protect legitimate business interests

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it.

12. How We Protect Personal Information

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information we handle.

These measures may include:

restricted access to personal information
password protection
secure website connections
software and security updates
access controls
reputable third-party service providers
appropriate internal procedures

No website, internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Accessing or Correcting Your Information

You may contact us to request access to personal information that Refined Pedicure holds about you or to request correction of information that is inaccurate or incomplete.

We may need to verify your identity before responding.

In some circumstances, applicable law may permit or require us to decline access to certain information. If so, we will explain the reason where required.

Where our handling of personal information is based on your consent, you may withdraw that consent, subject to reasonable notice and any legal or contractual restrictions.

Withdrawing consent may affect our ability to provide certain services.

15. Children and Minors

Our website is intended primarily for adults arranging services for themselves or for individuals under their care.

We do not knowingly seek to collect unnecessary personal information directly from young children.

Where personal information about a child is required for an appointment, it should be provided by or with the involvement of a parent or legal guardian where appropriate.

16. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, social media services or other external resources.

Refined Pedicure does not control the privacy practices of those third parties.

When you leave our website, the privacy policy of the third-party service will apply.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

changes to our services
new technologies
changes to our privacy practices
legal or regulatory requirements

The updated version will be posted on this page with a revised "Last updated" date.

We encourage you to review this page periodically.

18. Contact Us About Privacy

Questions, access requests or concerns about this Privacy Policy or our handling of personal information may be directed to:

Refined Pedicure
Ontario, Canada

Email: privacy@refinedpedicure.com

Website: refinedpedicure.com/contact/

We will review privacy inquiries and respond as appropriate under applicable Canadian privacy law.